How to Fix Email Problems in Dramatify

Didn’t get your invitation, activation email, or production messages? Here’s how to fix the most common email issues for Gmail, Apple Mail, Outlook, Hotmail, Thunderbird, Yahoo, AOL, Postini, and more.

1. Wait a Few Minutes #

Sometimes, activation or invitation emails take a little time to arrive — up to 10 minutes, depending on your email service.
If you still haven’t received it after that, check your Spam or Junk folder.

2. Common Causes of Missing Emails #

The most frequent reason people don’t get emails from Dramatify is a misspelled or incorrect email address.

A correct email address is essential to:

• Receive your activation link
• Get your production invitations
• Receive team and system messages

3. Typical Situations #

A. You invited someone, but they didn’t get the invitation #

1. Double-check the email address you entered.
2. If it’s wrong, revoke the invitation and send a new one with the correct address.
3. If it’s correct, ask them to:
   • Wait a few minutes
   • Check their Spam/Junk folder
   • Search their inbox for “Dramatify”

B. You were invited but haven’t received any invitation #

Follow the same steps as above:

• Check Spam/Junk
• Search for “Dramatify”
• Make sure your email address is correct

C. You registered but can’t find your activation email #

If you can’t find your activation email after checking spam and waiting, your address might be incorrect.

👉 Email us at [email protected] from the same address you registered with.
We’ll help you activate your account.

4. Prevent Future Email Problems: Whitelist Dramatify #

To make sure you don’t miss important production information, add Dramatify to your Safe Senders or Contacts list.

This ensures that messages from [email protected] always land in your inbox.

If you ever find an email from us in Spam or Junk, please click “Not Spam” or “Not Junk” — that teaches your email program to deliver our messages correctly in the future.

5. Whitelisting Instructions #

Apple Mail (macOS) #

1. If an email from [email protected] is in Junk, select it and click “Not Junk.”
2. Go to Mail → Preferences → Rules.
3. Click Add Rule and name it “Dramatify.”
4. Set the rule to:
   If any of the following conditions are met:
   “From” “Contains” [email protected]
5. Choose the action:
   “Move message to Inbox.”
6. Click OK.

Gmail #

1. If you find our message in Spam, select it and click “Not Spam.”
2. Open any email from us.
3. Click the down arrow next to “Reply.”
4. Choose “Add Dramatify to Contacts list.”

Microsoft Outlook #

1. Go to Tools → Options → Preferences → Junk E-mail.
2. Select the Safe Senders tab and click Add.
3. Type [email protected] and click OK.

Hotmail / Outlook.com #

1. If our message is in Junk, open it and click “Not Junk.”
2. Go to your settings:
   Options → Junk Email Protection → Safe List.
3. Add [email protected] to the Safe List and click Add.
4. Check your Blocked Senders list and remove [email protected] if it appears there.

Yahoo, AOL, Thunderbird, Postini, etc. #

Even if your service isn’t listed, you can use these steps as a guide — look for settings called Safe Senders, Allow List, or Contacts and add [email protected].

✅ Quick Checklist #

• Waited at least 10 minutes
• Checked Spam/Junk folders
• Searched for “Dramatify”
• Verified your email address spelling
• Whitelisted [email protected]