Didn't get an invitation or activation email, or messages from your producton?

Sign up if you haven't already!

How to fix email problems with activation, invitations and messages

from Dramatify for Gmail, Apple Mail, Outlook, Hotmail, Thunderbird, AOL, Yahoo, Postini & more.

Wait a few minutes!

Note that an activation email can take a few minutes to be delivered, and sometimes up to 10 minutes depending on your email host. If you still haven’t got your activation email, check your spam folder and follow the instructions below.

Didn’t get an invitation or activation email?

The most common questions we have at Dramatify are email problems. And they usually have a common root: an incorrect email address.
A correct email address is necessary for us to be able to send you an invitation to join a production, for you to be able to log in and to receive important production messages.

In fact, the function of the activation email is to make sure that you have entered the correct email address when registering.Three common questions are:

  1. I have invited people to join my production on Dramatify, but they say they haven’t gotten an invite
  2. I’ve been invited to join a production on Dramatify, but I haven’t received any invitation in my email inbox
  3. I have registered on Dramatify, but when I try to log in, Dramatify says I need to activate my account and I can’t find any activation email

To solve this:

  1. Check the spam folder in your email inbox, some services put most transactional emails there. Also, try searching your email for “Dramatify”.
  2. Double-check the spelling of your email address. Computers are not smart and can’t compensate for spelling errors.

My team members did not get invitations

If the problem is an invitation that has not been received, please recheck the email address. If it is incorrect, revoke the invitation and redo it, this time with the correct address. Otherwise, please ask them to follow the steps above.

The activation email still can’t be found

If you can’t find your activation email, you have most likely registered with an incorrect email address. Please email us at [email protected] using the email address you registered with, to get your account activated.

Whitelist your email address to make sure you don't miss production information!

It’s important that you can receive emails from Dramatify and that they are not spam-filtered out. Then you would risk missing important messages from your team as well as from Dramatify, and you would have difficulty in resetting your password if you forget it. In general, it is rare that messages from us are spam-filtered, but there is always a first time.

Below is information on how to whitelist us with Gmail, Apple Mail, Outlook, Hotmail, Yahoo, AOL, ThunderBird and Postini. Even if your ISP or email program is not listed, with these instructions you should be able to figure out how to whitelist our email address at any ISP or with any email program.

Also, if you find email from [email protected] in your spam or junk folder, please take that opportunity to tell your mail program that it is not spam by hitting the “not spam”, “not junk” or similar button, as that will train your program to whitelist it.

Apple Mail for OS X
  1. First, if email from [email protected] ends up in your junk folder, highlight or open it and click “Not Junk” at the top of your screen.
    Then:
  2. Go to Mail > Preferences from your Mail menu
  3. Go to the Rules tab
  4. Select Add Rule
  5. Give this rule a name such as “Dramatify”
  6. Create a rule that says “If any of the following conditions are met: ‘From’ ‘Contains'” and then paste in “[email protected]
  7. From the actions, select ‘Move message’ to mailbox ‘Inbox’.
  8. Click “OK”
Gmail
  1. First, if you find email from us in your Gmail spam folder, select our email and click the “Not Spam” button
  2. Next, open an email that you have received from us
  3. Click on the little down-pointing-triangle-arrow next to “Reply”
  4. Click “Add Dramatify to Contacts list”

 

Microsoft Outlook
  1. On the Tools menu, click Options
  2. On the Preferences tab, click Junk E-mail
  3. On the Safe Senders tab, click Add
  4. Add [email protected] where it says “Add address”
  5. Click OK

 

Hotmail
To whitelist our address with Hotmail you will need to add [email protected] to your Hotmail Safe List. Here’s how:

  1. First, if you find email from us in your Hotmail junk folder, open the email and click “Not Junk”
  2. Next, check to see if if the email address [email protected] is on your Blocked Senders list. If you find [email protected] on your Hotmail blocked senders list, select it and click on the “Remove” button.
  3. Next, open your mailbox and click “Options” in the upper right hand corner
  4. At the top of the page, click on the “Junk E-mail Protection” link
  5. Next, click on “Safe List”, which is down near the bottom
  6. Copy and paste [email protected] where it says “Type an address or domain”
  7. Click the “Add” button
Yahoo
To whitelist [email protected] with Yahoo!, you will need to set up a “filter” after first taking the following steps:

  1. If you find email from [email protected] is going to your Yahoo! bulk folder, open it and click “Not Spam”
  2. Be sure that the address [email protected] is not in your “Blocked Addresses” list. If [email protected] is on your “Blocked Addresses” list, select it and click “Remove Block”Now to create the filter:
  3. Open your mail and click on “Mail Options” in the upper right hand corner
  4. Select ‘Filters’ (in the bottom left corner)
  5. On the Filters page, click “Add”
  6. Select the “From header:” rule, and add “contains” and [email protected], which tells the system to put email with [email protected] in your inbox and not the bulk folder.
  7. Click the “Choose Folder” pull down menu and select ‘Inbox’
  8. Pick the Add Filter button
AOL
To add [email protected] to your AOL address book:

  1. Open an email from us and then click the ‘This Is Not Spam’ button
  2. Click the Mail menu and select Address Book
  3. Wait for the Address Book window to pop up, then click the ‘Add’ button
  4. Wait for the Address Card for New Contact window to load
  5. Paste [email protected] into the ‘Other E-Mail’ field
  6. Make our “From” address, [email protected], the Primary E-Mail address by checking the appropriate box
  7. Click “Save
Postini
You do not need to whitelist email from Dramatify in Postini unless you find it trapped in the “Junk” area by Postini.

  1. Log into your Postini account
  2. Look to see if any email from [email protected] is listed in your Junk area
  3. If you find email from [email protected] in the Junk area, check the check box next to the email from [email protected]
  4. Click the “Deliver Selected” link at the very top of the Junk screen
  5. On the next screen, click the “Approve Sender” check box next to the email from [email protected]
  6. Click the “Approve Selected Senders” button

 

Thunderbird
To whitelist in Thunderbird, you will need to add [email protected] to your address book, and then set up your Thunderbird Junk Mail Controls to whitelist your address book.

  1. First, if you find email from [email protected] in your Junk folder, right-click on our email and choose “Mark as Not Junk”
  2. Next, click the Address Book button
  3. Highlight the Personal Address Book
  4. Click on “New Card”
  5. In the “Contact” tab of the new card, copy and paste [email protected] to the email dialog box
  6. Click “Ok”
  7. Next, to whitelist your address book, select “Tools > Junk Mail Controls” from the drop down menu
  8. Update the “White Lists” module under the “Settings” tab by selecting “Personal Address Book” from the drop down menu, and then check the box next to “Do not mark messages as junk mail”
  9. Click “Ok”

Try Dramatify today - if you haven't already!

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WORKFLOWS

Drama

From screenplay import to semi-automatic call sheets and DPRs!

Entertainment

Enjoy our innovative rundown suite with tons of smart integrations.

Sports

Game on! Cover sports in the field with a premier mobile solution!

Talk Shows & Current Affairs

Easily collaborate from wherever your cast and crew are!

Factuals & Documentaries

3 different script formats, made for remote co-productions!

Children's programmes & Kid's shows

Produce any kind of kid's content with specific features for children on set!

Social media, commercials & corporate video

Image-based scripts to easily express your vision!

Key features

Production dashboard

Everything at a glance across productions!

Budgeting

Smart, integrated easy-to-use budgeting for any kind of production!

Automatic production updates

Automatic updates when critical details change, with the option of manual comments!

Cast & Crew Management

From interactive team lists to integrations with scheduling!

Rundowns for multi-camera

Integrated with cue cards, CuePilot, teleprompters and all our features!

Drama screenplays

Import/synch with Final Draft/.fdx, automatic script sides and automatic watermarking!

Image-based AV scripts

The perfect format for commercials, social media and storyboards!

Story shelf

Plan, store & bounce scenes - super useful from drama to big sports events!

Script breakdown

Smart script breakdown, including optional partial access for creative departments.

Shooting scheduling

Powerful scheduling integrated with cast DooD and all other scheduling features.

Crew Scheduling

Easy to use crew scheduling integrated with call sheets.

Cast scheduling

Smart integration with Daily Cast Schedule, DooD, stylists' scheduling & call sheets!

Daily Production Schedules

Ditch Excel and work smarter! Smart, integrated daily production schedules with powerful features. 

Semi-automatic call sheets

Integrated call sheets that writes themselves as details are added elsewhere. For print and mobile!

Catering lists - automagically!

Automatic catering lists per shooting day - including special diets & allergies!

Set design & Scenography

From auto set lists, images and breakdown to 3D files and set details!

Locations

With images, maps & automatic weather reports and much more!

Character management

Auto-lists with automatic statistics, booking sheets, stripboards and more!

Wardrobe

Inspo images, measurements, breakdown, wardrobe lists and more!

Makeup & Hair

Integrated makeup & hair functionality with looks, cleanface, makeup charts and more!

WHY DRAMATIFY?

Overview

A production tool for all your company's productions.

Saving time & money

How Dramatify minimise risk and saves your production time and money every day.

For Producers & Production Managers

Plan and track productions, the content, cast & crew.

For creatives

Smart, integrated tools for the creative crew, from ADs to wardrobe designers, set designers and makeup artists.

For crew

Find tools and information according to your role and access level in the production.

For cast members

How to use Dramatify for cast members, including actors, anchors and hosts.

WORKFLOWS

Drama

From screenplay import to semi-automatic call sheets - Dramatify helps you run a tight production.

Entertainment

Enjoy Dramatify's innovative rundown suite with a plethora of smart integrations.

Sports

Integrated features for both large event planning, and scripted and semi-scripted shows.

Talk Shows & Current Affairs

Plan, write and produce talk shows & current affairs shows.

Factuals & Documentaries

With 3 different script formats, start with the one fitting your project's particular needs.

Social media, commercials & corporate video

Use the same tools as the industry professionals for your productions.

Broadcasting & live streaming

Productions powered by Dramatify reaches millions of viewers a week. Join our growing list of broadcasters!

Graphic audio

From script breakdown to recording scheduling and cast and crew booking, we handle enhanced audio productions.

PLANS

Free plan

3 active users for basic drama & documentary pre-production.

Bronze plan

Starter plan for small productions & production companies

Silver plan

for up to 25 active users + unlimited productions, cast & crew.

Gold plan

MOST POPULAR with up to 50 active users + unlimited productions, cast & crew.

Platinum plan

for companies & broadcasters with up to 100 active users + unlimited productions, cast & crew.

Enterprise

Contact us for a custom deal that suits your needs!

Education

Free plans for professional industry schools & educations!

Resources

Quick Start Guide

Quickly get started with your production!

Add & manage team members

Add crew and cast members, set permissions & allow access.

Add episodes & work with series

The episode functionality is super useful - even for features!

Working with rundowns

How to create rundowns for multi-camera live & studio productions.

How to work with screenplays

How to import/synch with Final Draft/.fdx, write natively and work with updates.

Working with image-based AV scripts

How to make the most out of the AV scripts.

Working with script breakdown

How to breakdown your script regardless of script format.

Working with scene items

From props to vehicles - here is how to work with scene items!

How to schedule your production

Powerful scheduling integrated with call sheets and other features.

How to schedule crew

How to work with crew scheduling, integrated with call sheets, time sheets and DPR.

Working with cast scheduling

Smart integration with scene scheduling, Daily Cast Schedule, DooD, stylists' scheduling & call sheets and more!

Creating call sheets

Call sheets almost write themselves - for mobile and print!

Working with sets & scenography

Breakdown, link to locations, share images, 3D files, add props, scene items and continuity.

Adding & working with locations

With images, releases, maps & automatic weather reports and much more!

Working with cast, characters, wardrobe, makeup & hair

A walk-through of character lists & pages, scheduling, details, linking to cast and more.

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